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Meera Krishnan
Business Analyst
London, UK · meera@email.com · linkedin.com/in/meerakrishnan
Professional summary
Business analyst with 5 years of experience across insurance and logistics, specialising in requirements gathering, process mapping, and stakeholder alignment. Known for turning ambiguous requests into documented requirements and for analysis that shortened claim cycles and reduced manual work.
Experience
Business Analyst
Ashford Mutual Insurance · London, UK
- Mapped the end-to-end claims process across four departments and identified handoff delays that, once removed, cut average claim resolution time from 11 days to 7.
- Wrote functional requirements and acceptance criteria for a policy-renewal portal used by 40,000 customers, keeping scope stable enough that the build shipped with zero major change requests.
- Built a monthly operations dashboard in Power BI that replaced three manual spreadsheets and gave department heads a shared view of backlog and cycle times.
Junior Business Analyst
Corvin Logistics Group · Manchester, UK
- Documented current-state workflows for warehouse intake and returns, producing process maps that became the baseline for a successful automation pilot.
- Ran requirements workshops with operations, finance, and IT for a fleet-tracking rollout, reconciling conflicting needs into a single prioritised backlog.
- Analysed six months of delivery-exception data and recommended routing changes that reduced repeat failed deliveries by 18%.
Skills
Requirements gathering · Process mapping · Stakeholder management · User stories & acceptance criteria · Gap analysis · SQL · Power BI · Excel · UAT coordination · Agile & Scrum · BPMN · Data analysis
Education & credentials
B.Sc. in Business ManagementUniversity of Manchester
BCS Foundation Certificate in Business AnalysisBCS, The Chartered Institute for IT