Amara Osei
HR Manager
Toronto, ON · amara@email.com · linkedin.com/in/amaraosei
Professional summary
HR manager with 7 years of generalist and management experience across retail and technology employers of 150–600 staff. Record of reducing time-to-hire, improving first-year retention, and leading policy and HRIS rollouts that stood up to audit.
Experience
HR Manager
Northgate Retail Group · Toronto, ON
- Own HR operations for 600 employees across 14 store locations, supported by a team of three HR coordinators.
- Cut average time-to-hire for store roles from 38 to 22 days by restructuring interview stages and introducing structured scorecards used by 40 hiring managers.
- Reduced first-year voluntary turnover from 31% to 19% after redesigning onboarding and adding 30-60-90 day check-ins, tracked through exit-survey trends.
- Led the rollout of a new HRIS to all locations on schedule, consolidating five spreadsheet-based processes and passing the following year's payroll audit without findings.
HR Generalist
Kestrel Digital · Toronto, ON
- Ran full-cycle recruitment for technical and corporate roles, filling 60–70 positions a year with an offer-acceptance rate above 85%.
- Handled employee-relations cases end to end—investigations, documentation, and outcomes—with zero cases escalating to external claims during four years.
- Rewrote the employee handbook and manager guidance to align with provincial employment-standards changes, delivering training sessions to 45 people managers.
Skills
Employee relations · Full-cycle recruitment · Onboarding design · Performance management · Employment law compliance · HRIS implementation · Compensation benchmarking · Policy development · Workplace investigations · Manager coaching · HR analytics & reporting · Change management